| Black Screen / No Image | • Restart the headset by holding the power button (top-left) for approximately 8 seconds and selecting Restart.
• Check the headset’s battery indicator/LED.
• If the device is low on battery, charge it and try again. |
| Controller Not Responding | • Press any button on the controller. This pairs the controller with the headset.
• Check the controller battery level in the headset’s main menu.
• Replace the AA battery if necessary.
• Re-pair the controller by pressing any button; pairing normally completes automatically. |
| Trainee Stuck in Lesson | • Assist the trainee in navigating menu or the lesson's interaction points.
• If the issue persists, use the virtual wrist menu (small home icon on the left wrist) → Leave Lesson → Relaunch the lesson. |
| View Tilted / Real World Visible | Trainee likely left the safety zone.
1. Guide back to center.
2. If boundary is wrong: Meta Button > Quick Settings > Boundary > Roomscale > Create New. |
| Pass-through mode stuck | • Check whether the trainee has moved outside the defined boundary (visible as a white circle).
• If outside: return to the circle—provided it is still placed correctly relative to the training chair.
• If the circle is misplaced: redo the boundary setup using the steps from Calibration Inaccurate above.
• If inside the circle and still in passthrough mode: press Resume in the Draxon application window or double-tap on the right side of the headset. |
| DDID Invalid / Blocked | Check code on controller/headset stickers. If blocked (10 tries), contact Draxon Support. |
| Audio Missing | • The volume may be too low, muted, or routed incorrectly.
• Increase the volume using the slider on the underside of the headset.
• Open the quick menu by pressing the Meta button and verify the audio settings. |
| Nausea or Dizziness | • Stop the session immediately.
• Allow the trainee to take a break; symptoms usually subside quickly. |
| Headset Uncomfortable When Wearing Glasses | • Increase the internal space by adjusting the lens spacers: press the small button next to each lens and gently pull the face-pad outward on both sides. This increases distance and reduces pressure on glasses. |
| Updates Not Starting or Stuck | • Restart the Wi-Fi router (if accessible) and the headset.
• Ensure the headset is powered on and connected to the correct Wi-Fi network.
• Improve signal strength by placing the router closer to the headset or vice versa. |
| Calibration Inaccurate / View Misaligned / Safety Zone Incorrect | • Press the Meta button on the right controller.
• Open Quick Settings (bottom left).
• Select Boundary.
• Choose Switch to Roomscale.
• Select Create New Boundary and follow the on-screen steps.
• Confirm, then press the Meta button again to exit. |
| Headset Lenses Fogging | • Fogging can occur when the headset is worn immediately after physical activity or in warm environments.
• Allow the headset to acclimate for a short period before use, or clean the lenses with an anti-fog cloth. |
Beta